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How to troubleshoot file uploading issues.

  1. Check your internet service – Slow Wi-Fi/data service – try again when your internet is stronger.
  2. You can visit speedtest.com (or download the speed test app) to check your internet speed and experiment with turning Wi-Fi/data on and off.
  3. Check your file size – files must be under 70mb (Android) or under 45 seconds (iOS). You will need to compress your video or cut the video down using a third party app or software.
  4. Photo files must be a .jpg and video files must be .mp4.
  5. Check to make sure you are uploading from your phone’s photo library – third party storage is not permitted.
  6. Check to see if the app is updated.

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